Exo Motion Pty Ltd, ABN 45 698 777 383, operates exomotion.com.au. This policy explains how we handle personal information for website enquiries, rental bookings, waivers, payment support, direct sales enquiries and partner communications.
Information we collect
- Name, email, phone number and organisation details.
- Rental date, delivery or handover location, hotel or accommodation reference, route notes and support notes.
- Eligibility and fitting information, including height range, weight range confirmation, walking ability confirmation, waiver responses and safety acknowledgements.
- Payment status, Stripe Checkout session references, deposit authorisation status and refund or release records. Exo Motion does not store full card numbers on the website.
- Care manager, care partner, clinician or Support at Home provider contact details supplied for an AT-HM or funding enquiry, together with the customer's recorded coordination consent.
- Website technical information such as browser, device, form submission time, spam filtering signals and basic analytics where enabled.
How we use information
We use information to respond to enquiries, manage bookings, confirm suitability, arrange delivery and return, process payment status, support waiver completion, provide customer service, manage refunds or deposit release, improve website reliability and keep operational records for rentals and sales. Where a person gives explicit consent, we may also contact their nominated care manager, clinician or Support at Home provider, share relevant product, quotation, fitting and trial information, respond to document requests and follow up on the enquiry.
Services we use
Exo Motion may use Netlify for website hosting, Netlify Forms and server functions for form processing, Stripe for payment and card pre-authorisation, Resend or email delivery services for booking notifications, and analytics or anti-spam tools for site security and service improvement.
Disclosure
We do not sell personal information. We may share information with service providers who support website hosting, forms, payment processing, email delivery, customer support, legal compliance, insurance administration or operational delivery. When a customer gives explicit consent, we may disclose information relevant to the enquiry to the nominated care manager, clinician, assessor or Support at Home provider. Exo Motion does not submit an AT-HM claim or make a funding decision. We may also disclose information where required by law or to protect Exo Motion, guests, equipment or the public.
Retention
Rental, waiver, payment and incident-related records may be retained for business, insurance, legal and operational reasons. General enquiries may be retained while the enquiry is active and for a reasonable business record period.
Access and correction
You may ask to access or correct personal information held by Exo Motion, or withdraw consent for future coordination with a nominated provider. Withdrawal does not affect disclosures already made with valid consent. We may need to verify your identity before acting on a request. Email info@exomotion.com.au.
Overseas services
Some service providers, including payment, hosting, email or analytics providers, may process data outside Australia. We use established providers and limit access to information needed for the service.
Contact
For privacy questions, access requests or complaints, email info@exomotion.com.au or call +61 451 810 427.