Business details
Exo Motion rentals are operated by Exo Motion Pty Ltd, ABN 45 698 777 383, Sydney, NSW, Australia. For booking support, email info@exomotion.com.au or call +61 451 810 427.
Rental fee
The current direct day rental fee is A$129 per unit. This fee is charged through Stripe Checkout at booking.
Security deposit
A separate A$1,500 per-unit card pre-authorisation is required before release. It is a hold, not a purchase, unless loss, damage, late return or unpaid charges apply.
Private senior weekly rental
The private senior rental rate is A$129 per week with a four-week minimum, making the initial rental term A$516. It is offered by enquiry and written quote rather than through the daily tourism booking checkout.
Renewal, security arrangements, servicing, delivery and collection, periodic equipment checks, cancellation and return conditions are confirmed in the written rental agreement. Suitability, stock and service-area limits apply.
Review the senior weekly-rental pathway. Tourism renters can also read the separate guide to Stripe payment and deposit pre-authorisation.
Eligibility
- The renter and payment cardholder must be 18 years or older.
- Users must be 190 cm or under and between 40 kg and 150 kg.
- Users must be able to walk independently and follow fitting and safety instructions.
- The device provides walking assistance. It is not full body-weight support, medical treatment, a wheelchair replacement or emergency equipment.
- Any user under 18 requires parent or guardian approval and direct confirmation with Exo Motion before release.
Cancellation, weather and refund terms
- Customer cancellation 48 hours or more before delivery or handover: the rental fee is refunded in full and the deposit hold is cancelled or released.
- Customer cancellation inside 48 hours: Exo Motion will try to reschedule where possible. Refunds are assessed case by case, subject to Australian Consumer Law rights.
- Weather or unsafe operating conditions: if Exo Motion cannot reasonably provide the rental, guests can choose a reschedule or rental-fee refund. Guests remain responsible for choosing public routes that suit their own ability and the conditions on the day.
- No-fit-on-day: if accurate eligibility information was provided and the unit cannot be fitted safely at handover, Exo Motion will refund or reschedule the rental fee and will not capture the deposit hold.
- No-show or late cancellation: costs already incurred for delivery, preparation and scheduling may affect refund eligibility.
Deposit release
After the unit is returned, Exo Motion checks straps, hardware, battery, cleanliness, accessories and any incident notes. If the unit is returned on time and no loss, damage or unpaid charge applies, Exo Motion normally releases the card pre-authorisation within 3-7 business days. Your bank or card issuer may take longer to remove the hold from your account.
Loss, damage and late return
Guests are responsible for reasonable care of the unit during the rental. Exo Motion may capture part or all of the deposit hold if the unit or accessories are lost, stolen, damaged, not returned, returned late without agreement, or returned in a condition requiring repair beyond normal cleaning and inspection.
Safe use
Guests must use Exo Motion at walking pace, stay on formed public paths or approved walking areas, avoid water crossings, avoid off-track use, avoid running, jumping, rock climbing, abseiling and hazardous terrain, and stop use if discomfort, dizziness, unusual device behaviour or unsafe conditions occur. Read the Safety Guidelines before booking.