A$20M public liability and A$20M product liability cover.

Exo Motion carries A$20 million public liability insurance and A$20 million product liability insurance for approved rental operations. Cover is subject to the policy terms, exclusions, declared activities and the operating model agreed for each service or venue.

A$20M

Public liability

Public liability cover relates to covered third-party injury or property-damage claims connected with approved Exo Motion operations. The policy wording and circumstances of a claim determine whether cover responds.

A$20M

Product liability

Product liability cover relates to covered claims involving products supplied through approved Exo Motion operations. It does not replace correct fitting, maintenance, instructions or user eligibility controls.

Important limitation: insurance is not a promise that every incident, site, route, person or activity is covered. It does not remove a customer's duty to follow instructions or a venue's obligations under its own risk framework. Formal due diligence should use current policy evidence and professional advice where required.

Insurance works with controls, not instead of them.

A wearable robot rental has several controllable stages. Exo Motion's operating approach combines insurance with screening, fitting, instruction, maintenance and documented handover. The objective is to identify foreseeable problems before a unit is released and to preserve a clear record if an incident occurs.

Before release

Confirm the user meets the supported height, weight and independent-walking criteria.
Check straps, belt, hardware, battery and accessories.
Complete personal fitting, first steps and safe-use guidance.
Record registration, waiver and handover details.

After return

Record the return time and reported issues.
Inspect contact points, straps, hardware and battery.
Clean, charge and test before the next release.
Escalate faults or incidents and keep the unit unavailable until cleared.

Questions a venue should ask during due diligence.

Does the proposed venue activity sit within the declared and approved operating scope?
What evidence of current public and product liability cover will be exchanged during onboarding?
Which party handles guest screening, fitting, instruction, return inspection and incident escalation?
Which routes, weather conditions and activities are outside the operating boundary?
How are maintenance, battery handling, cleaning and unavailable units recorded?
How do the venue's own insurance, work health and safety, legal and accessibility requirements interact with the pilot?

These questions should be resolved in the pilot scope rather than inferred from a website statement. Exo Motion can provide its operating documents and insurance information for review by an approved prospective partner.

Direct rentals and venue programs are not identical.

For a direct customer rental, Exo Motion controls booking, eligibility, payment, fitting, delivery or handover, return and equipment checks. In a venue model, responsibilities may be shared. The onboarding scope must state who performs each task, what training is required, who keeps the records and when Exo Motion must be contacted.

The A$20 million public liability and A$20 million product liability statements apply to approved rental operations subject to policy terms. They should not be copied into a venue's marketing until the operating model and wording have been confirmed.

Request an insurance and operations discussion.

Prospective venues can ask Exo Motion to walk through insurance evidence, eligibility, fitting, maintenance, incident workflow and the responsibilities proposed for a pilot.

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