Customer stories and walking videos
What might wearable walking support look like in your family's life? Start with Bert, aged 90, and four filmed moments with Exo Motion. Then take the questions that matter to your care manager or a guided home visit.
Prepared by Christopher Fang, Founder & Director · Updated . Supplier commentary, not a clinical assessment.
See Exo Motion in use
These are filmed customer sessions, not a clinical trial or a set of star-rated written reviews. The captions explain the activity and questions a family can take away. A clip cannot establish how the device will feel for another person, or whether it is right for their needs.
Bert, aged 90, wears Exo Motion on his usual community route. During this filmed session he walks without relying on his cane. This does not establish that he no longer needs an aid. For another family, the useful question is whether the fit, surface and support match a meaningful daily activity.
Ask your care manager whether AT-HM item 12 02 could apply to your walking-support needs.
Subject to assessment and provider approval.
View care-manager packBert negotiates stairs in his own home while wearing Exo Motion, with the handrail still part of the activity. Watch the setting as well as the movement. A family should discuss stairs, balance, existing aids and supervision with the treating professional before considering a similar task.
Ask your care manager whether AT-HM item 12 02 could apply to your walking-support needs.
Subject to assessment and provider approval.
View care-manager packThis customer session focuses on supported walking indoors. A familiar space can make it easier to discuss belt fit, controls, comfort and natural steps. The clip is an example of use, not a before-and-after test or evidence that lost walking ability has been restored.
Ask your care manager whether AT-HM item 12 02 could apply to your walking-support needs.
Subject to assessment and provider approval.
View care-manager packThis session shows a wearer trying Exo Motion on an uphill slope. A slope adds demands beyond level-ground walking. Consider the actual route, footwear, surface and support with the relevant professional; assistance does not make every hill suitable or establish a guaranteed change in endurance.
Ask your care manager whether AT-HM item 12 02 could apply to your walking-support needs.
Subject to assessment and provider approval.
View care-manager packBert's clips were filmed and shared with his consent. The other two videos are embedded from the official Exo Motion account. Keep prescribed aids, handrails and appropriate support in place; a video is not advice to stop using them.
Customer context
For a family considering walking assistance, the question is often very ordinary: can Mum or Dad keep taking part in a routine they value? Bert's two clips make that question concrete. One follows a familiar community walk; the other shows the stairs in his own home. They show the device in everyday settings, rather than only as a product on a display stand.
In the first clip, Bert wears Exo Motion while walking outdoors on his usual route. The footage shows him walking without relying on his cane during that filmed session. That is an observation about this occasion, not evidence that he no longer needs the cane or that another person should leave an aid behind.
When you watch, notice more than the number of steps. Look at the surface, the space around him, the pace of the activity and the way the device sits at the hips. Those details give you useful questions for a fitting: would this setting resemble your parent's regular outing, and what support would still be needed?
The second clip brings the discussion back into a familiar home. Bert is wearing the unit while negotiating stairs, with the handrail still part of the activity. Stairs add demands that a short level-ground demonstration cannot answer on its own. The relevant question is not whether a video looks impressive, but whether the intended person can use the equipment safely in their own setting.
Ask the treating professional about stairs, balance, existing aids and supervision before considering a similar activity. A powered hip-assist device does not support the person's full body weight, prevent a fall or turn an unsuitable staircase into a safe one.
These clips document Bert's individual use of Exo Motion. They do not provide a measured change in walking distance, falls, pain, recovery or long-term independence. We have not attached a clinical score or a quotation to Bert's story. A personal demonstration and, where appropriate, independent clinical input are the next steps for another family.
From watching to deciding
The most useful review helps you understand the person, the activity and the limits of the experience. A confident-looking moment is not enough to make a purchase decision. Use these six questions while watching the videos and during a free eligible Sydney home demonstration.
Exo Motion Pro is intended for suitable adults who can already walk independently. Ask how the person's usual mobility, existing aids and support compare with your family member's situation. Age alone does not establish suitability, and the device does not restore lost walking ability.
The supported fitting range is 150-190 cm and 40-150 kg, subject to an individual check. Pay attention to belt position, strap comfort, putting the unit on and taking it off. Being within the range does not guarantee that the fit or assistance will be appropriate.
Choose an activity that matters to the wearer, such as a familiar level walk or moving around a suitable indoor space. Agree an appropriate setting and support before testing. Do not use a staircase or slope simply because it appears in somebody else's video.
Consider understanding the controls, stopping assistance, removing the unit and charging it between uses. Discuss whether a family member or carer would help. The 1.8 kg single-battery weight is still weight the wearer needs to tolerate comfortably.
Useful feedback includes discomfort, uncertainty, setup difficulties and activities that were not attempted. Ask about these as well as positive impressions. If use feels unsafe or unsuitable, stop and discuss the concern rather than continuing to reproduce a filmed result.
Check written purchase terms, delivery, fitting, training and how to contact the supplier. Compare the full cost and follow-up arrangements, not just a short clip. Our pricing and returns page sets out the current offer and conditions.
A family member, carer or the person's own clinician can join the home-visit conversation. A sales demonstration is not a substitute for an independent clinical assessment.
The next conversation
You do not need to decide whether a video proves the device is suitable. Start by asking for the appropriate assessment and funding discussion.
Ask your care manager about AT-HM List item 12 02 - assistive products for walking, not manipulated by the arms.
The AT-HM list uses ISO category code 12 02 for this product category. The category is a discussion starting point, not an approval of Exo Motion Pro or a promise of funding for an individual.
The handoff includes the official category reference, candidate profile, supplier specifications, a budget summary, a quote-request template and a checklist for the provider's own process. Keep diagnoses, funding identifiers and medical records out of public comments.
Evidence and transparency
This page separates filmed experiences from written customer reviews and from clinical evidence. Video captions are Exo Motion's editorial descriptions, not quotations from the people shown. We do not convert footage into star ratings, invent written testimonials or claim a measured outcome that has not been documented.
Written feedback submitted below is checked against an Exo Motion fitting or purchase record and the customer's publication consent. Relevant positive, mixed and critical experiences can all help another family understand the product. Editing should protect privacy and clarity, not change the meaning of the account.
No aggregate customer rating is displayed on this page. Published videos remain individual examples, and a provider or clinician should consider the intended person's own needs rather than treating the number of clips as clinical evidence. Questions about suitability belong with an appropriately qualified professional.
For a practical next step, ask for a free eligible Sydney home visit. There is no purchase obligation during the visit. Bring one or two meaningful goals, your questions about existing aids and the person who would normally help with equipment at home.
Questions from families
They are customer videos published or shared through Exo Motion, with editorial captions from the supplier. They are not independent clinical evidence or a published aggregate rating. Written feedback submitted through this page is checked for a genuine experience and publication consent before it is considered for publication.
No. The footage describes a particular filmed session, not a recommendation to stop using a prescribed aid. Keep existing aids and appropriate support in place and ask the treating professional about the intended person's needs. Exo Motion does not provide full body-weight support.
A free home visit, consultation, fitting, guided trial and training are available to suitable customers in eligible Sydney metropolitan areas, by appointment. A family member, carer or clinician can attend. There is no purchase obligation during the visit. Arrangements elsewhere in Australia must be confirmed individually.
Ask about AT-HM List item 12 02: assistive products for walking, not manipulated by the arms. Share the care-manager handoff page with the supplier summary and quote-request template. Category inclusion does not approve Exo Motion Pro or an individual participant; assessment and provider decisions still apply.
The unit price is A$2,499 plus A$80 initial delivery, giving a total of A$2,579 for one unit. The product is in stock, with delivery within three business days after order confirmation. Confirm the delivery location, fitting and training arrangements before payment.
No. Change-of-mind returns are available within seven days of receipt only for an unused unit in its original packaging, with the customer arranging and paying return postage. The free eligible Sydney demonstration is a separate opportunity to assess fit before purchase. Australian Consumer Law rights for faulty products remain unaffected.
Your own experience
If you have had an Exo Motion fitting or purchased a unit, you can submit an honest account for verification. Tell us what activity you tried, how the fit felt and what limitations you noticed. A family member can describe their own observations without presenting them as the wearer's exact words.
Contact details are used to check the experience and are not published. Please do not include diagnoses, medical records, participant identifiers or another person's private information. Publication consent is part of the form; submitting feedback does not create a funding application.
Read how we handle personal information. For product support or a concern needing a response, contact Exo Motion directly.
Take the evidence to your care manager, or explore the fit with a free eligible Sydney home visit. The goal is an informed decision for the person who will wear the unit.
Customer stories can help you identify questions, but they do not establish another participant's clinical outcome or funding approval. Use the NDIS walking-exoskeleton funding guide and share the advisor evidence checklist with your plan team.
For a plan-managed purchase, check the invoice and supplier pathway. For an older parent without that pathway, use the separate aged-care funding guide.
