Start with the price we can confirm
Exo Motion Pro is A$2,499 plus A$80 delivery: A$2,579 total for one unit. For eligible Sydney customers, our free consultation and home demonstration include personal fitting, a guided product trial and training. Purchase includes a 12-month warranty in addition to Australian Consumer Law rights. Ask for a dated, itemised quote before your provider considers an order.
Compare the published tiers carefully
The Department of Health's AT-HM page, last updated 1 July 2026 and checked on 14 September 2026, lists the amounts below. These are funding tiers, not a promise of a payment towards this device. Your plan, remaining balance and approved costs must be checked.
| Published tier | Device-price comparison | What it does not tell you |
|---|---|---|
| Low: under A$500 | The device price exceeds A$500 by A$1,999; a lower allocation leaves a larger gap. | Whether this item is approved, or how much remains available. |
| Medium: up to A$2,000 | A$2,499 minus A$2,000 equals A$499. | A$499 is not a guaranteed customer payment or an approval to top up. |
| High: up to A$15,000, or more if needed | The device price is below the nominal high-tier limit. | A higher limit does not mean a free device or approval to spend it. |
Why the A$499 calculation is not your final bill
Imagine comparing a fresh A$2,000 allocation with the device price alone. The arithmetic gap is A$499. But your allocation might already support other items, and assessment, prescription or related services can affect the arrangement. A participant contribution may also apply. The provider must explain whether the item fits the approved budget or whether a support plan review is needed.
Do not pay a supposed shortfall on the assumption that the rest will be reimbursed. Ask the provider for a written purchase pathway first. A simple sales discount, private top-up or purchase made before approval does not create an entitlement to government funding.
Is a participant contribution the same as a funding shortfall?
No. A participant contribution is the amount calculated under Support at Home contribution rules. A budget shortfall concerns whether available approved funds cover the purchase. Subtracting a funding tier from a price does not calculate your contribution.
My Aged Care places AT-HM products and equipment in the independence contribution category. Personal circumstances and transition protections can affect what is payable. Ask your provider for your actual amount; do not use a general percentage as a personal quote. Read the current costs and contribution guidance.
Give the provider the complete supplier cost: A$2,499 unit + A$80 delivery = A$2,579. Ask them to list your contribution, any permitted additional payment and separately charged professional work before you commit.
Request a written purchase quote for your provider. A quote does not reserve or approve funding.
Request these four figures in writing
- Total approved cost: the exact device and any separately arranged services.
- Available funding: the allocation or other approved funds that can actually be used for this item.
- Your contribution: the amount and explanation provided for your circumstances.
- Any other payment: whether it is permitted, who receives it and when it becomes due.
Also ask who places the order and who receives the invoice. A family member researching on a parent's behalf should confirm that the parent or authorised representative understands and accepts the arrangement. Our supplier quote checklist helps keep these details together.
Private choices remain separate
If funding is declined or still pending, a suitable customer can consider private purchase at A$2,499. Confirm suitability, fitting, delivery and written sale terms. Do not assume a privately paid purchase will later be reimbursed.
Read Explore purchase options alongside this guide. The right comparison includes how long you expect to use the device, whether it suits your routine and who supports charging and fitting, not only the initial payment.
Make the next conversation easier
Try the AT-HM information self-check if you are unsure who to contact. It is not an approval tool. Exo Motion can explain its quote and, with written consent, send supplier information to your care manager. We cannot set your contribution or promise a free product.
Funding information is national; free home demonstrations remain Sydney-based. Contact us before assuming interstate delivery, fitting or support is available. The product is for selected adults who already walk independently; follow the safety guidance and seek clinical advice when needed.
Common questions
Is my cost definitely A$499 with medium-tier funding?
No. A$499 is only A$2,499 minus A$2,000. It ignores remaining allocation, approved costs, participant contributions and whether a top-up or support plan review is required. Ask the provider for a written calculation.
Does the high tier make Exo Motion free?
No. A tier limit does not approve a specific item or remove participant contributions. The provider must confirm the individual purchase arrangement.
Can I buy now and claim later?
Do not rely on retrospective reimbursement. Obtain written provider approval and ordering instructions before purchasing if you need funding.
Does the AT-HM funding tier determine my participant contribution?
No. The tier and your personal contribution are different. Ask your provider to explain approved costs, available funding, your contribution and any permitted additional payment in writing.
Sources and scope
Official sources checked on 14 September 2026. Funding information is for Australia; Exo Motion's free home-visit service is Sydney-based. Confirm current requirements with your assessor and provider.
Funding purchase guidance reviewed . Check current requirements with your plan team or provider.